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IT Specialist - Tier 2

Red Nova Labs powers the most advanced technology solutions (storEDGE) for the self storage industry that run 2,000+ storage businesses across the country. We are looking for a customer focused individual to help us support our growing customer base and take our business to the next level!

Why are we passionate about what we do? 
Because we found an industry that is booming and benefits greatly from integrated technology solutions. Because we can make a real impact on the storage facilities ability to run their business. Because we are leading the industry with our technology platform, storEDGE and growing rapidly across the United States. Because it’s fun! 

Why do we need you? 
The self storage industry has been re-invented in recent years and is on the rise with more consumer demand than ever before. We need a talented IT professional with strong customer support experience to work directly with our clients, internal teams, and 3rd party vendors offering best-in-class technical support. We simply want ambitious, hard working people who love a challenge and fast paced environment. 

Check out these videos about the people at RNL and what it's like working here! 

Responsibilities?

  • Manage and resolve second-tier problem calls and support tickets
  • Troubleshoot programs running off of a windows operating system
  • Identify workarounds until a more permanent solution is found
  • Serve as a liaison between the client and 3rd party companies to enable problems to be diagnosed and resolved in a timely manner
  • Listen to client concerns and find solutions — fast
  • Work with developers and product managers to enhance our product

Requirements?

  • At least 2 years of customer service experience
  • Strong Microsoft troubleshooting skills
  • Associates degree in Information Technology or similar field. Equivalent work experience will be considered
  • Comfortable with all versions of Windows and how to troubleshoot programs running off of a windows operating system
  • Familiar with Windows operating systems, peripheral network devices and iOS/Android mobile devices
  • Experience with APIs preferred
  • Experience with SQL preferred
  • Strong communication skills (written and verbal)
  • Ability to approach situations with an analytical perspective
  • Highly organized with strong attention to detail

Perks?

  • Competitive base pay
  • 401K matching
  • Medical, dental, and vision coverage
  • Generous vacation policy
  • Unlimited coffee, tea, soda, Red Bull, Gatorade, and snacks
  • Cubicle-free space, in-house barista, weekly catered lunches, full kitchen access, ping pong, foosball, company kickball team, regular social events, must we continue?

Apply Now:

  • Submit your resume online at jobs.rednovalabs.com
  • ​Cover letter is a plus

About Red Nova Labs:

Red Nova Labs is a KC tech company founded in 2009. We sell a suite of products under the alias storEDGE to the self storage industry. That’s right, we make software and websites (and other cool services) for those physical buildings of units you store extra belongings in. We have an environment that allows every employee to help develop ideas and contribute to the company's growth. By creating this collaborative network, everyone has an opportunity to make an impact on what we accomplish.Our standards are still high, we’re filled with talent, and there are plenty of problems to be solved. Check us out: rednovalabs.com, storEDGE.com

Red Nova Labs is an Equal Opportunity Employer. 

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