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Website Account Manager

Red Nova Labs powers the most advanced technology solutions (storEDGE) for the self storage industry that run 3,000+ storage businesses across the country. Check out these videos about the people at RNL and what it's like working here!

We are looking for an Account manager to join our website support team. As Account Manager you’ll wear many hats and help our clients launch and maximize their web presence. This position requires someone who’s not afraid to learn new skills and will strive to provide exceptional customer support to hundreds of clients. This person will manage the website launch process from beginning to end, provide ongoing support to our clients, and provide strategic solutions to help improve their website performance and rankings. 

Responsibilities:

  • Provide daily client support and solutions via phone and email
  • Manage and drive the website launch process 
  • Works with clients to gather website information, collaborates with marketing and development to develop website content and features, and input data into site
  • Ensure deliverables are met in timely manner and communicate progress to customers
  • Work with our sales, marketing and product teams to make sure customers have the best possible experience 

Requirements:

  • Ability to quickly and efficiently problem solve client situations
  • Strong attention to detail with demonstrated ability to manage multiple priorities
  • Team player with a positive attitude and willing to share ideas
  • Interest in the local SEO industry
  • Creative drive in order to brainstorm, test, and implement techniques to improve clients’ online leads and traffic

Preferred: 

  • Bachelor’s degree or equivalent work experience
  • At least one year experience in account management or related field

Perks:

  • Competitive base pay
  • 401K matching
  • Medical, dental, and vision coverage
  • Generous vacation policy
  • Unlimited coffee, tea, soda, Red Bull, Gatorade, and snacks
  • Cubicle-free space, in-house barista, weekly catered lunches, full kitchen access, ping pong, foosball, company kickball team, regular social events, must we continue?

About Red Nova Labs/

Red Nova Labs is a KC tech company founded in 2009. We sell a suite of products under the alias storEDGE to the self storage industry. That’s right, we make software and websites (and other cool services) for those physical buildings of units you store extra belongings in. We have an environment that allows every employee to help develop ideas and contribute to the company's growth. By creating this collaborative network, everyone has an opportunity to make an impact on what we accomplish.Our standards are still high, we’re filled with talent, and there are plenty of problems to be solved. Check us out: rednovalabs.com, storEDGE.com

Why are we passionate about what we do?

Because we found an industry that is booming and benefits greatly from integrated technology solutions. Because we can make a real impact on the storage facilities ability to run their business. Because we are leading the industry with our technology platform, storEDGE and growing rapidly across the United States. Because it’s fun!

Red Nova Labs is an Equal Opportunity Employer. 

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