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Technical Support Specialist

Red Nova Labs powers the most advanced technology solutions (storEDGE) for the self storage industry that run 2,000+ storage businesses across the country. We are looking for a customer focused individual to help us support our growing customer base and take our business to the next level!

Why are we passionate about what we do? 
Because we found an industry that is booming and benefits greatly from integrated technology solutions. Because we can make a real impact on the storage facilities ability to run their business. Because we are leading the industry with our technology platform, storEDGE and growing rapidly across the United States. Because it’s fun! 

Why do we need you? 
The self storage industry has been re-invented in recent years and is on the rise with more consumer demand than ever before. We need talented and determined customer support professionals to work directly with our clients via phone and email offering best-in-class technical support to our software customers. We simply want ambitious, hard working people who love a challenge and fast paced environment. 

Check out these videos about the people at RNL and what it's like working here! 

Responsibilities?

  • Manage support tickets and customer expectations
  • Import, organize, and merge batches of client data
  • Train new clients on how to use the software
  • Working directly with our clients to provide technical support via phone and email
  • Scrutinize every feature of our software with the QA team
  • Listen to client concerns and find solutions — fast
  • Work with developers and product managers to enhance our product

Requirements?

  • At least 1 year of customer service experience
  • Technical customer support is preferred
  • Bachelor’s degree or equivalent work experience
  • Expert in Microsoft Excel
  • Strong communication skills (written and verbal)
  • Ability to approach situations with an analytical perspective
  • Ability to provide quality customer support to a large customer base
  • Highly organized with strong attention to detail
  • Understands and troubleshoots financial data

Perks?

  • Competitive base pay
  • 401K matching
  • Medical, dental, and vision coverage
  • Generous vacation policy
  • Unlimited coffee, tea, soda, Red Bull, Gatorade, and snacks
  • Cubicle-free space, in-house barista, weekly catered lunches, full kitchen access, ping pong, foosball, company kickball team, regular social events, must we continue?

Apply Now:

  • Submit your resume online at jobs.rednovalabs.com
  • ​Cover letter is a plus

About Red Nova Labs:

Red Nova Labs is a KC tech company founded in 2009. We sell a suite of products under the alias storEDGE to the self storage industry. That’s right, we make software and websites (and other cool services) for those physical buildings of units you store extra belongings in. We have an environment that allows every employee to help develop ideas and contribute to the company's growth. By creating this collaborative network, everyone has an opportunity to make an impact on what we accomplish.Our standards are still high, we’re filled with talent, and there are plenty of problems to be solved. Check us out: rednovalabs.com, storEDGE.com

Red Nova Labs is an Equal Opportunity Employer. 

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