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Customer Support Manager

Red Nova Labs powers the most advanced technology solutions (storEDGE) for the self storage industry that run 2,000+ storage businesses across the country. We are looking for a customer focused leader to help us support our growing customer base and take our business to the next level!

Why are we passionate about what we do? 
Because we found an industry that is booming and benefits greatly from integrated technology solutions. Because we can make a real impact on the storage facilities ability to run their business. Because we are leading the industry with our technology platform, storEDGE and growing rapidly across the United States. Because it’s fun! 

Why do we need you? 
The self storage industry has been re-invented in recent years and is on the rise with more consumer demand than ever before. We need a Customer Support Manager to lead the day to day operations of our customer support team and to manage the support of high profile clients. This team provides the essential support to our storEDGE clients, including on-boarding new clients, training, troubleshooting, and advising  on a daily basis.

Check out these videos about the people at RNL and what it's like working here! 


  • Supervise and train team of customer support specialists to support the company's storEDGE product
  • Actively look for ways to help our support team so they may provide the best service in the industry to our customers
  • Drive the performance management initiatives for all the support employees, helping guide professional development and career growth
  • Manage the communications and support activities for our high profile clients
  • Work collaboratively with other teams in the organization to drive the ongoing improvements of our software
  • Manage support tickets and customer expectations
  • Help guide new clients through the launch process
  • Provide technical support via phone and email
  • Establish and evaluate standardized performance metrics, goals and objectives


  • Undergraduate degree or equivalent work experience
  • At least 2 years of managerial experience
  • In depth knowledge of Microsoft Excel; ability to expertly manage a spreadsheet
  • Mediation and conflict resolution techniques
  • Ability to approach situations with an analytical perspective
  • Tackle challenges with relentless dedication
  • Ability to provide quality customer support to a large customer base
  • Communicate effectively online and by phone


  • Competitive base pay 
  • 401K matching
  • Generous benefit options and coverage
  • Generous PTO policy
  • Wellness program and activities
  • Unlimited coffee, tea, soda, Red Bull, Gatorade, and snacks
  • Cubicle-free space, in-house barista, weekly catered lunches, full kitchen access, ping pong, foosball, company kickball team, regular social events, must we continue?

About Red Nova Labs

Red Nova Labs is a KC tech company founded in 2009. We sell a suite of products under the alias storEDGE to the self storage industry. That’s right, we make software and websites (and other cool services) for those physical buildings of units you store extra belongings in. We have an environment that allows every employee to help develop ideas and contribute to the company's growth. By creating this collaborative network, everyone has an opportunity to make an impact on what we accomplish.Our standards are still high, we’re filled with talent, and there are plenty of problems to be solved. Check us out:,

Red Nova Labs is an Equal Opportunity Employer.


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